Dr Foster Intelligence | Patient Experience and Engagement

In this section:

Patient Experience and Engagement

Patient Experience has become a national priority since the launch of Lord Darzi’s Next Stage Review. Measuring and improving patient experience is now, for NHS Trusts, enshrined in the NHS Operating Framework and QUIN payment framework with a proportion of income conditional on locally agreed goals.

Having worked with the NHS on driving patient experience programmes since 2006, we believe it is all about getting the right information and turning it into insight that leads to action and demonstrable improvements.

Our patient experience proposition is very simple. We have two versions of the Patient Experience Tracker, PET and PET+ and a range of value-added services.

Through these we can offer you not only a simple feedback device, but also a solution for measuring, understanding and improving your patients’ experiences. We can tailor our solution to meet your needs and help you achieve your performance-related targets, through the following options:

PET or PET+
Question setting - we have available a large 'question bank' filtered by policy drivers, themes and types of survey you can choose from
Internal launch planning and delivery - we can help you deliver internal launch events to staff and patients to promote the importance of real-time feedback
Reporting - can be standard reporting or bespoke reporting tailored to your needs for board reporting
Bespoke analytics - fusing patient feedback data with other relevant information to provide unique insights
Audit - designing your patient experience evaluation strategy by demonstrating the role played by each tool and technique used to form a comprehensive picture of your approach to patient experience
Has a unique code on each handset so that responses can easily be traced, enabling staff to pinpoint and target particular issues

For further information, please email pet@drfoster.co.uk or call Ashvika Lawton on 020 7332 8854.